MEDIA COMPANY
BringCorp Helps Achieve 100% User Adoption
A leading manufacturer of point-of-sales in-store signage and promotional advertising media for consumer packaged goods was struggling with poor user adoption. Their Salesforce system had been implemented over a decade ago and had endured large amounts of customization from ever changing leadership teams. Users were frustrated, confused, and unproductive because they didn’t know what was required of them and managers were frustrated because the user uncertainty led to bad data quality.
“BringCorp was able to sort through our legacy customization and really simplify our processes and system. Now our users love Salesforce and our leadership team finally feels they can rely on the data.”
Reduced 10 Years of Technical Debt
BringCorp started by understanding the current needs of the business. We focused on simple processes that are critical to how the customer operates today.
We migrated the users from a reliance on Classic to a new and improved user interface in Lightning.
We leveraged out-of-the-box and declarative solutions to solve the customer’s problems with complex code for them to maintain.
The entire refactoring of the customer’s Salesforce system took 8 weeks with a two person BringCorp team!
Increased User Efficiency
BringCorp simplified the user interface and workflow so only the essential pieces remained. Users were now able to enter new Opportunities into Salesforce in 75% less time then before.
We utilized Process Builder and Lightning Flow to automate tasks that were previously done manually.
We reviewed and redesigned the sales and revenue forecasting processes to pull the process into Salesforce instead of external Excel spreadsheets that had to be manually maintained. This allowed the leadership team to see real-time forecasts, where before it took at least 2 days to manually create the forecasts in Excel.